Returns & Exchanges

At The Original, we stand by the quality of our products and offer a hassle-free 30-day return policy for all unused items in their original packaging. We strive to ensure every customer is fully satisfied with their purchase through a transparent and efficient exchange process.

1

Initiate Your Request

Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely pack the items in their original box, ensuring all tags are attached and the printed return authorization form is included inside.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing